A Culture of Quality
Lurleen B. Wallace Community College is dedicated to creating an environment in which everyone takes ownership of the improved college experience by focusing on student success, employee satisfaction, and operational excellence and by valuing teamwork, collaboration, communication, process and system thinking, and data- and evidence-based culture and efforts.
In 2011, LBWCC received the Level I Alabama Quality Award, modeled on the Malcolm Baldridge National Quality Award, which evaluates organizations based on the following criteria: 1) leadership; 2) strategic planning; 3) customer focus; 4) measurement, analysis, and knowledge focus; 5) workforce focus; 6) operations focus; and 7) results. LBWCC is in the process of applying for a Level II award.
The Quality Movement
W. Edwards Deming, a teacher, statistician, and consultant, was a key figure in launching the quality movement. The following audiocasts from the American Society for Quality (ASQ) website provide information on Deming’s work and some of his major contributions, including his 14 key management principles and the plan-do-check-act (PDCA) cycle. Please click on a title to visit the ASQ website, where the audiocasts listed below are archived.
W. Edwards Deming, An Introduction
Deming’s 14 Points—Part I
Deming’s 14 Points—Part II
Lean: According to the American Society for Quality, Lean is a quality approach that focuses on “eliminating non-value adding activities and waste from your processes and products.” It identifies types of waste as overproduction; waiting; transportation; non-value-adding processes; inventory; motion; and costs of quality.
Six Sigma: ASQ identifies Six Sigma as 1) a philosophy, in which work is viewed as a set of “processes that can be defined, measured, analyzed, improved and controlled”; 2) a set of tools wherein a Six Sigma expert can use “qualitative and quantitative techniques to drive process improvement”; and 3) a methodology recognizing the “underlying and rigorous approach known as DMAIC (define, measure, analyze, improve, and control).”
5S: 5S is a method of organization that includes learning and implementing the following practices:
Sort—eliminating unnecessary materials
Straighten—organizing the remaining items
Shine—maintaining a clean work area
Standardize—creating a procedure to ensure consistency and regularity
Sustain—remaining committed to the 5S outlook
“If the rate of change on the outside exceeds the rate of change on the inside, the end is near.” –Jack Welch
Quality and innovation cases coming soon.