April 2015

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A Culture of Quality

Lurleen B. Wallace Community College is dedicated to creating an environment in which everyone takes ownership of the improved college experience by focusing on student success, employee satisfaction, and operational excellence and by valuing teamwork, collaboration, communication, process and system thinking, and data- and evidence-based culture and efforts.


In 2011, LBWCC received the Level I Alabama Quality Award, modeled on the Malcolm Baldridge National Quality Award, which evaluates organizations based on the following criteria: 1) leadership; 2) strategic planning; 3) customer focus; 4) measurement, analysis, and knowledge focus; 5) workforce focus; 6) operations focus; and 7) results. LBWCC is in the process of applying for a Level II award.


The Quality Movement

W. Edwards Deming, a teacher, statistician, and consultant, was a key figure in launching the quality movement. The following audiocasts from the American Society for Quality (ASQ) website provide information on Deming’s work and some of his major contributions, including his 14 key management principles and the plan-do-check-act (PDCA) cycle. Please click on a title to visit the ASQ website, where the audiocasts listed below are archived.


W. Edwards Deming, An Introduction

Deming’s 14 Points—Part I

Deming’s 14 Points—Part II




Quality Approaches

According to the American Society for Quality, Lean is a quality approach that focuses on “eliminating non-value adding activities and waste from your processes and products.” It identifies types of waste as overproduction; waiting; transportation; non-value-adding processes; inventory; motion; and costs of quality.


Six Sigma: ASQ identifies Six Sigma as 1) a philosophy, in which work is viewed as a set of “processes that can be defined, measured, analyzed, improved and controlled”; 2) a set of tools wherein a Six Sigma expert can use “qualitative and quantitative techniques to drive process improvement”; and 3) a methodology recognizing the “underlying and rigorous approach known as DMAIC (define, measure, analyze, improve, and control).”


5S: 5S is a method of organization that includes learning and implementing the following practices:

Sort—eliminating unnecessary materials

Straighten—organizing the remaining items

Shine—maintaining a clean work area

Standardize—creating a procedure to ensure consistency and regularity

Sustain—remaining committed to the 5S outlook




“If the rate of change on the outside exceeds the rate of change on the inside, the end is near.” –Jack Welch


Quality and innovation cases coming soon.


Lurleen B. Wallace Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges or SACSCOC to award the Associate in Arts, Associate in Science, Associate in Applied Science degrees and certificates. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4500 for questions about the accreditation of Lurleen B. Wallace Community College.